atelier — toka

FAQ

Where do the products ship from?

From Helsinki, Finland.


How long does the shipping take?

We can't guarantee, but usually domestically in 2-5 days. Internationally we will inform specifics within the orders, but it can take up to 14 days.


How can I contact you guys?

You can contact us from the Contact section with an contact form, or slide to our DM's on our instagram or just send us an email.


What about refunding?

As for now we don't accept refunds, contact us if problems with products etc. Let's sort it out!


What payment options do you have?

Payment is done by either Stripe or PayPal, they accept all the usual credit cards etc.